ABSTRACT
In long-term business relationships the customer experience is affected by how the customer perceives the quality of customer relationship. The purpose of this paper is to understand the customer relationship quality construct in tenant relationships in a business-to-business environment.
METHODOLOGY / APPROACH: The theoretical framework is adapted from relationship marketing literature and this is then applied in case study settings to five customer companies in a landlord and tenant relationship. The paper framework of 13 relationship quality attributes and applies these to the case companies. Findings: The results suggest that some of the suggested relationship quality attributes have an importance in a landlord relationship while some suggested attributes have less value.
Research limitations /implications:- The case studies were conducted in companies that occupy office premises in multi-user.
Originality/value: This paper introduces theoretical understanding from relationship marketing literature into the real estate and adds practical understanding of customer relationship management into the rental business.
TABLE OF CONTENTS
CONTENT
Approval page
Dedication
Abstract
Table of content
CHAPER ONE
1.0 Introduction
1.1 Background of study
1.2 Statement of problem
1.3 Aim and objectives,
1.4 Research questions
1.5 Significant of the study
1.6 Scope of the study
CHAPTER TWO
2.0 Literature Review
2.1 Guidelines for tenants
2.2 Landlord-Tenant Relationship defined
2.3 A landlord- Tenant Relationship checklist communication – a critical skill
2.4 Landlord – Tenant
2.5 Landlord – Tenant Relationship
2.6 Landlord – Tenant Responsibilities
2.7 Landlord – Tenant Relationship: Rent increase
2.8 Managing Landlord – Tenant Relationship: A strategic perspective.
2.9 Recovery of premises: An assessment of Landlord – Tenant law in Nigeria.
2.10 Changes not only will affect Landlord, tenants, but could alter property values too.
2.11 The tenant’s property.
CHAPTER THREE
3.0 Researhc methodology
3.1 Research design
3.2 Method of data collection
3.3 Sample size
3.4 The sampling technique
3.5 Data Analysis technique
CHAPTER FOUR
4.0 Presentation and Analysis of data
4.1 Data presentation
4.2 Hypothesis
CHAPTER FIVE
5.0 Summary, Conclusion and Recommendation
5.1 Summary of findings
5.2 Conclusion
5.3 Recommendation
References
Questionnaire
CHAPTER ONE
1.0 INTRODUCTION:
Admassiey. (1995), The purpose of this article is to analysze the impact of a landlord and tenant ordinance (LTTO) on property values, using time series data for the city of Evanston, Illinois, where the ordinance has been enacted since 1975. The empirical data analysis, which includes a trend analysis of heroin price indices for both rental and owner-occupied property has shown that L.T.O is not likely to significantly affect HOUSING VALUES. Those remedies provided in the landlord and tenant ordinance are not likely to be radical departures from the current practices such as housing / building code, and can therefore not be expected to affect housing values substantly.
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