COMMUNICATION AS A TOOL FOR THE EFFICIENCY OF WORKERS PERFORMANCE IN AN ORGANIZATION

Abstract

This research focuses on communication as a tool for the efficiency of workers’ performance in an organization. Based on the analysis of the data collected, the following findings were made; that communication skill is very important in assessing the success of an employee in the organization. The communication system that exists between management and the subordinate is both the formal and informal system. Based on the above findings, the following recommendations were made for implementation. The management should ensure that the information they send down the line always get to the target audience. The company should make sure that all external relationship with the outside world is maintained. The subordinate should be given adequate information concerning the company’s policies, decision, practices and benefits so as to boost their morale.

TABLE OF CONTENTS

Title Page                                                                         i

Certification                                                                     ii

Dedication                                                                       iii

Acknowledgments                                                            iv

Abstract                                                                           v

Table of Contents                                                             vi

CHAPTER ONE

1.1   Introduction1

1.2   Meaning                                                                   3

1.3   Statement of Research Problem                               4

1.4   Objectives of the Study                                            5

1.5   Scope of Study                                                         5

1.6   Limitations of the Study                                          6

1.7   Definitions of Terms                                                6

CHAPTER TWO: LITERATURE REVIEW                           7

1. The Concept of Communication                              8
2. What is Communication                                          9
3. Types of Organizational Communication                 9
4. The Formal Communication                                    10
5. The Informal Communication                                  10
6. Upward Communication                                          11

CHAPTER THREE: DISCUSSION                                     13

1. Horizontal Communication                                      13
2. Crosswise Communication                                      13
3. The Benefits of Communication in the Organization       14
4. Problems and Barriers to Effective Communication in

an Organization                                                       15

CHAPTER FOUR: SUMMARY OF FINDING, CONCLUSION AND

RECOMMENDATIONS                                                     18

1. Summary of Findings                                              18
2. Conclusion                                                              19
3. Recommendations                                                   20

References                                                               22

CHAPTER ONE

BACKGROUND OF THE STUDY COMMUNICATION

1. INTRODUCTION

Communication has always been an important feature of life. All human beings engage in communication to sustain and improve on their existence on earth. Communication being the nerve centre of the society cuts across cultures. There is no society where communication does not exist. It is the basis for all human existence. We find ourselves either consciously or unconsciously faced with-the urge to give or receive information, express our feelings, share ideals with others. Research findings have shown that the average human. Being spends no less than 80% of his life engaged in one form of communication or another every day. Communication is therefore a social affair. It is the means by which man can function within a social framework since it is not possible for human being to exist in isolation from others.

The term communication is derived from a Latin word ‘Communis’ which means commonness i.e. to share to make common. In communication what is shared is not seen but virtually abstract. It is psychological activity and it has to do with the mind building a bridge between or across two minds. Meaning is what we have in common in the sense that the symbols that are used in encoding the message must be understood by the interlocutors. In other words, for a particular message to be meaningful, there has to be ‘mental connectivity’ between the encoder(s) and the decoder(s) of that message when what we say is correctly or fully understood by our listener, we say there is effective communication.

COMMUNICATION AS A TOOL FOR THE EFFICIENCY OF WORKERS PERFORMANCE IN AN ORGANIZATION