ABSTRACT

This research is aimed at evaluating the problems faced by newly employed office technology and management graduates in Federal Polytechnic Nekede Owerri Imo state. It focused on the effect of the job performance on office technology & management graduates with the introduction of modern office equipments, the changes and challenges it posed on them using about 30 new graduates of office technology & management in the institution as the study population. The result of analysis shows that graduates of office technology and management in federal polytechnic agreed that the introduction of modern office equipments affects their performance. But despite the problems, office equipments have the tendency of improving the office manager’s job performance. Conclusion was drawn based on these findings that graduates of office technology and management job performance depend on their level of acquiring machines operating skills necessary for operating those equipments. The researcher therefore recommended that organizations should endeavor to train and re-train their newly employed graduates of office technology and management in order to meet the changing nature of technology.

TABLE OF CONTENT

Title page ——————————————       i

Approval page————————————- ii

Dedication —————————————-  ii

Acknowledgement——————————-    iv

Abstract—————————————–           v

Table of contents——————————-            vi

CHAPTER ONE

Introduction    –      –      –      –      –      –      –      1

Background of the study       –      –      –      –      –      3

Statement of the study  –      –      –      –      –      7

Significance of the study       –      –      –      –      –      8

Research questions –      –      –      –      –      –      9

Scope and limitations of the study –      –      –      10

CHAPTER TWO

Literature review    –      –      –      –      –      –      11

Modern machine and office equipment  –      –      11  

Deficiency communication and language-     –      16

Strategies for improving in graduates of Office technology and management performance   –      17

Terminologies used in the organization –      –      21

Deficiency in records management       –      –      22

Summary of literature review –      –      –      –      23

CHAPTER THREE

Research methodology   –      –      –      –      –      26

Research design     –      –      –      –      –      –      26

Area of the study    –      –      –      –      –      –      27

Population of the study  –      –      –      –      –      27

Sampling techniques      –      –      –      –      –      27

Method of data collection             –      –      –      –      28

Validity and Reliability of Instrument     –      –      28

Definition of terms  –      –      –      –      –      –      29

CHAPTER FOUR

Data Presentation and Analysis      –      –      –      32

Introduction    –      –      –      –      –      –      –      32

Data presentation   –      –      –      –      –      –      32

Analysis of data      –      –      –      –      –      –      32

Interpretation of results –      –      –      –      –      40

CHAPTER FIVE

Restatement of problem –      –      –      –      –      43

Summary of findings      –      –      –      –      –      43   Conclusion     –      –       –      –      –      –      –      45

Recommendation    –      –      –      –      –      –      47

References      –      –      –      –      –      –      –      49

Appendix               –      –      –      –      –      –      –      50  

Questionnaire  –      –      –      –      –      –      –      51  

CHAPTER ONE

INTRODUCTION

The office manager is an important personnel and a public relation on the business world.  This view of the office technology and management graduate’s functions are archaic one in view of the changes that have taken place in her training and her job, but one might ask “is there anything so unique about the office manager and her ability in handling medium office equipments?”  The answer is “Yes”.,  the office manager  besides being an official who is in charge of correspondence  or records  should be able to know how to operate the modern  office equipments ranging from type-writers to  computers.

In every area of human Endeavour, new entrants are naturally faced with certain challengers or problems are not usually very simple. Some are not complex and so frightening that they can easily throw the ill equipped out of the track. This phenomenon is found in every profession including office managers.

However, the intensity of the problem varies according to the circumstances and the demands of the jobs. The newly employed Office Managers in Federal Polytechnic Nekede are prone to these problems much more than other staffs. One of the major problems they faced is that of acceptability. Before an office manager can comfortably work in any office, there must be an evidence of co-operation among the staffs. This co-operation is born out of the willingness of the senior staffs to accommodate the new staff. The co-operation is expected from both the super ordinate, coordinate and subordinate staff of the organization.

Before such cooperation is given however, the newly employed office managers must show an evidence of proficiency. She must display the skills, qualities and attribute which are required of her. Furthermore, she must understand that most of her sub-ordinate staff have been in the school for many years. They are more experienced in the jobs than her presence in the organization is a threat to their chance of moving forward.