ABSTRACT
Beginning secretaries have encountered so many difficulties in the performance of their duties in modern offices. In the past, many secretaries were retrenched because they could not meet the required standard of the organization. Some of the difficulties include poor educational background poor human relations, unable to handle or operate some automated machines and more, contributed to the problems beginning secretaries faced.
It is our aim in this project to find lasting solutions to these problems so that our beginning secretaries will find work very interesting.
CHAPTER I
INTRODUCTION
BACKGROUND OF THE PROBLEM
A beginner in all works of life encounters one problem or the other and the beginning secretary is not an exception. The contribution and services of a secretary can either improve or mar the efficiency of an organization.
In order to succeed, secretaries have to relate well with other people and use the modern machines and materials well. All these indicate that one has to develop on the job ion order to meet the ever changing business environment, which will encourage the executive to admire her work.
At the end of the training, the secretary is expected to secure a job in an organization or set up a business no matter the one, chosen; she will be expected to face some challenges and difficulties. Some of the difficulties are inherent in today’s office machines and equipment. The beginning secretary has to understand the objectives of the organization how it functions and what is expected from employees. The secretary is also expected to improve some vital services such as acting as a memory aid to the boss, keeping custody of documents, using office machines to get her job done and maintaining good human relations.
According to Nwosu (1996), a secretary is defined by national Association of America as “An assistance to an executive possessing mastery of office skills and ability to assume responsibility without direct supervisions who display initiative, exercises judgment and makes decision within the scope of her authority. This means that a good secretary is a public relation expert, a staff assistant to the boss’s office memory. The secretary is responsible for much of the details of the office work, and is expected to carry out the duties with a minimum of supervisions and direction. A secretary is expected to represent the organization and the employer attractively to the public and generate good human relations in working with all employees in the organization with the advancement in the technology which is now with us, the secretary needs to have a computer competencies and processing skills.
Ifedili (1975) also noted that secretaries are note of the most indispensable tools needed precisely in organizations. He further stated that government parastatals, companies, ministries, establishments and indeed the private sectors all need the services of secretaries for the smooth operation and achievement of their objectives.
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