ANALYSIS OF THE PERFORMANCES OF MODERN SECRETARIES (CASE STUDY OF IBETO GROUP OF COMPANIES NNEWI)
ABSTRACT
This study aimed at comparing
secretarial profession of yesterday and today. The problem observed in the study was that there is need to examine the productivity and efficiency of secretaries of yesteryears and today. The need for this comparison is justified by the fact that the modern business environment is one place that has witnessed various changes especially in terms of technology. Thus, this study was carried out among secretaries and business executive who have secretaries working with them in IBETO GROUP OF COMPANIES, NNEWI.
In order to provide theoretical framework and background for the study, the researcher reviewed various literials, which directly relate to the topic of study. Being guided by the review, a
structured questionnaire was designed to collect data.Having collected the data, the
researcher adopted the use of simple percentage, which is \likert’s 5 point summated rating scale to analyze the data.
Major findings of the study revealed that: today’s secretaries must possess at least a higher educational
qualification unlike in the past when typists were referred to as secretaries. Today’s business environment demands that a secretary must have attended a well-recognized secretarial institution to obtain higher educational qualification. Thus, secretaries of today must have good knowledge of the
administration of the modern office environment. Hence, secretaries of today are quite different from secretaries of yesteryears.
Secretaries of today require special training before they can be of equal status with other professionals.\
This is necessary because in the
modern business environment, secretaries must be prepared to learn new ways of doing things.
Based on all issues raised in this research work, the following recommendations were made.
Secretaries of today must be able to adopt new ways of doing things. They should possess good knowledge of the use and application of computer technology in the modern business environment.
Business organizations should secure
modern office machines and equipment that will enhance the efficiency and effectiveness of secretaries.
TABLE OF CONTENT
Title Page
Acknowledgement
Dedication
Abstract
Table Of Content
Chapter One
1.0 Introduction
1.1 Background Of The Study
1.2 Statement Of Problem
1.3 Significance Of The Study
1.4 Purpose Of The Study
1.5 Scope / Delimitations Of The Study
1.6 Research Questions
1.7 Definition Of Terms
Chapter Two
2.0 Review Of Related Literature
2.1 Introduction
2.2 Traditional Secretary / Secretary Of Yesterday
2.3 Traditional Secretary / Secretaries Of Yesterday And Today.
2.4 Prospects Of Secretarial Profession Of Today In Ibeto Group Of Companies
2.5 Employment, Promotion Opportunities And Increase In Salary For Secretaries Of Today In Ibeto Group Of Company.
Chapter Three
3.0 Research Design And Methodology
3.1 Introduction
3.2 Research Design
3.3 Intrumentation
3.4 Population
3.5 Sample And Sampling Techniques
3.6 Data Collection Procedure
3.7 Method Of Analysis
Chapter Four
4.0 Data Presentation And Analysis
4.1 Introduction
4.2 Analysis Of Respondents Biographical Data
4.3 Analysis Of Research Statement Data.
4.4 Analysis Of Research Questions.
Chapter Five
5.0 Summary Of Fingins Conclusion And Recommendation
5.1 Introduction
5.2 Summary Of Findings
5.3 Recommendations
5.4 Conclusions
5.5 Limitation Of The Study
Appendix
Bibliography
ANALYSIS OF THE PERFORMANCES OF MODERN SECRETARIES (CASE STUDY OF IBETO GROUP OF COMPANIES NNEWI)