TABLE OF CONTENTS
Title page i
approval page ii
Certification iii Dedication iv
Acknowledgement v
Table of Contents vii
Abstract x
CHAPTER ONE
INTRODUCTION
Background of Study 1
Statement of the problem 4
Purpose of the study 5
Significance of the study 5
Research Questions
Delimitations of the study 7
CHAPTER TWO
LITERATURE REVIEW
Meaning of a secretary 10
Qualities of a secretary 14
Functions and categories of secretary 19
Types and characteristics of conflicts 23
Summary of literature review 32
CHAPTER THREE
RESEARCH METHODOLOGY
Design of the study 34
Area of the study 34
Population of the study 35
Sample of the study 36
Instrument used for data collection 36
Distribution and retrieval of the instrument 37
Method of data collection 38
CHAPTER FOUR
PRESENTATION AND ANALYSIS OF DATA
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
Summary of findings 44
Conclusion 45
Recommendations 45
Limitations of the study 47
Suggestions for further studies 48
References 49
Appendix A 50
Appendix B 51
ABSTRACT
The major purpose of this research is to find out the causes of conflict between Secretaries and Bosses in Anambra State owned Establishments. The population of the study consists of 58 Secretaries in Anambra State Owned Companies. The sample for the study was the total population of the Secretaries which is 58. Three research questions were formulated which guided the study. Nine (9) items structure questionnaire was developed validated and tested for its reliability. The percentage method was used in calculation. The major findings of the study were:
1. That secretaries have more area of conflict with their bosses than areas of mutual friendship.
2. The consequences of such conflicts affect the progress of the establishment concerned.
3. That if the possible strategies or procedures suggested can be adopted by the secretaries the conflict can be remedial.
It is concluded that, it is important for the secretaries to have a good working relationship with their bosses to stop the conflicts and achieve the goals of the establishment, and bosses should provide or create a room for negotiation between them and their secretaries
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