ABSTRACT
This research project “THE IMPACT OF INPLAINT TRAINING ON JOB PERFORMANCE ON SECRETARIES IN ORGANISATIONS” was carried out using ECO BANK OF NIGERIA PLC Ikotun, Lagos State as a case study. Top executive and practicing secretaries were used to gather information on the above topic, questionnaire and interview were the methodology adopted. It was discovered that training played a major impact on the job performance of secretaries, but it was not in isolation of other factors which also contribute to the performance of secretaries.
It was recommended among other things that student and secretaries should make use of all the available training on job performance of secretaries cannot be over emphasized.
CHAPTER ONE
1.0 INTRODUCTION
1.1 BACKGROUND INFORMATION
Secretaries are not born but made, although there are people with the potentiality of becoming good effective and efficient secretary. Before anybody can be called a secretary, he/she must have undergone certain training which varies from time to time and depends on the level of operation. During the period of training, no matter how short or long it takes, it is expected that all the skills and knowledge required of her to be able to discharge her duties effectively must have been acquired.
Having acquired these, the end result is to be able to either impact this skill and knowledge unto others or make the best use of them in various places to effectively perform the work of a secretary after training. The secretary either lives up to the expectation by meeting the requirement of the job or fails her duties. Whatever happens to the performance of a secretary after training could be attributed to the quality and quantity of his or her training to a great extent.
Nevertheless, training remains a great contributing factor to the performance of secretaries.
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