ABSTRACT:
Intangibility of insurance policies as set back to better service delivery is the topic under discussion. This is eth modification of insurance policies or the companies ways of doing things over the years. The work is divided into five chapters. Chapter one deals with the introduction, statement of problems, objectives of the study, research question, significance of the study, scope and limitations and definition of terms. Chapter two covers the literature review, historical developments and so on. Chapter three discusses research methodology including sources of data, population of study, instruments use and validity of the instruments. Chapter four covers findings and discussions of findings. Chapter five covers conclusion and recommendations. The work ended with bibliography and appendix.
TABLE OF CONTENTS
CHAPTER ONE – INTRODUCTION
CHAPTER TWO
Reference 22
CHAPTER THREE – RESEARCH METHODOLOGY
Determination of the Sample Size 24
CHAPTER FOUR – SUMMARY OF FINDINGS
CHAPTER FIVE – CONCLUSION AND RECOMMENDATIONS
Bibliography 32
Questionnaire Letter 33
Appendix 34
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Despite the introduction of the structural adjustment programme (SAP) advocated by the federal government in July 1986 to combat and resolve the economic crisis that have lingered since 1980, most companies especially the manufacturing companies have shown bad performance. Low capacity utilization has led to the retirement of thousand and workers nationwide since that time.
Obviously, the insurance industries cannot be spared from reacting to sudden change in the economy which is difficult to predict.
There is direct positive relationship between the performance of the economy and that of the appropriate action to relieve the fear and concern of the watcher’s and viewers of the industries. It can also adopt effective work process or system to meet the expectation of the growing population of the insured.
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