ABSTRACT
The desire to write on this particular topic “The Roles of Secretary As a Public Relations Officer” grew out of the present significant roles secretaries play in business organizations in their day to day activities. Secretaries therefore, as the stronghold or life write of organizations should be well trained in public Administrations. This project report will be useful and helpful to students studying Public Administration and secretarial studies in the universities and polytechnics. However, I have taken the pain to present this project report in a tense and simple language so as to make it readable and comprehensive to any of the users.The project report is divided into five chapters. Chapter one – Introduction discusses the background of the study, the statement of problem the question raised by the problem to which this research work seeks to answer Chapter two – Review of Related Literature discusses facts drawn from related literatures. Chapter three – Research Methodology deals with the method intended to be used in finding answers to the research. The population to be covered, the instrument used as well as the method of data analysis Chapter four – Data Presentation and Analysis discusses the data collected through the methodology. Chapter five – summary and Conclusion deals with the summary of the finding. Conclusions are then drawn from the summary and recommendations we made.
TABLE OF CONTENTS
CHAPTER ONE
1.0 Introduction
1.1 Background to the Study
1.2 Statement of Problem
1.3 Objectives of the Study
1.4 Scope of the Study
1.5 Research Questions
1.6 Significance of the Study
1.7 Definition of Terms
CHAPTER TWO
2.0 Review of Related Literature
2.1 Who is a Secretary?
2.2 Classification of Secretaries
2.3 Secretarial Cadres and Qualification
2.4 The Meaning of Public Relations
2.5 The Importance of Public Relation
2.6 Avenue of Practicing Public Relations
2.7 Human Relations
2.8 Duties of a Secretary to Customers
2.9 Duties of a Secretary to Customers
2.10 Duties of a Secretary to Members of Staff
2.11 Summary of the Related Literature
CHAPTER THREE
3.0 Research Methodology
3.1 Research Design
3.2 Area of the Study
3.3 Population of the Study
3.4 Sample and Sampling Procedure
3.5 Instrument for Data Collection
3.6 Validation of the Instruments
3.7 Reliability of the Instrument
3.8 Administration of the Research Instrument
3.9 Method of Data Analysis
CHAPTER FOUR
4.0 Data Presentation and Analysis
Introduction
CHAPTER FIVE
5.0 Findings, Discussion of Results,
Conclusion and Recommendations
5.1 Implication of the Research Finding
5.2 Discussion of Results
5.3 Conclusion
5.4 Recommendation
5.5 Suggestion for further research
5.6 Limitation of the study
References
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