CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
In introduction topic a survey of the strategies for improving the functionalities of ins service training of secretaries in a modern business organization in Enugu state, we must first understand when in-service training is all about.There are many definition of in service training but I will highlight on just a few in order to see ways of improving its functionalities for a modern secretary.
Otto and Sender (1964) stated that in service training is a continued education of person while they are in service.Hass (1964) stated that in service training include all activities engaged by professional personnel during service and designed to contribute to professional improvement.
Dillon Peterson (1981) defines in service training and professional growth for individuals within a respectful, supportive, positive organizational climate having as its ultimate aim to better learning. Having seen the definitions of in service training, let us consider the strategies f improving its functionalities.
The aim of in service training for the secretaries being to help them overcome many challenges posed to them by the modern technologies such as computers, fax machines, word processors etc. to now improve the functionalities of this training for secretaries it becomes imperative to train them in the use of these equipment to enhance their productivity and efficiency. To also improve on the functionalities of in service training for secretaries in a modern business organization, such must be well articulated and well-designed toward personal and organizational goals.
According to WynReilay (1979) he said that there are two schools of thought as to the extent the design and running of their services. We are more interested in the second school of thought which agrees that trainees should participate in determining what should constitute an in service training for them. For it helps to develop a sense of responsibilities.
Granting study leave instead of on the job training will improve the functionalities of in service training of secretaries in no small measures, in that they will have enough time to consulate on the training and also remove stress which will not help in the training.
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