ABSTRACT
This research work examined the issue management of organizational conflict in Nigeria higher institutions with special reference to Enugu state university of science and technology (ESUT) Enugu. The responsibility to maintain cordial relations in an organization rest on the part to be played by the management, the staff and all the entire member of the organization, some works in the organization have be known to have strained the relationship with those at the heim of affairs in organization by forming charges against the management on their part to exploit the workers, payless attention to them genue request or demands for theirs or other. The inability of the management and the workers to inclement atmosphere pervading the entire organization. Such type of situation usually brings about the purpose for which an organisation was established.
To carry out this study, both primary and secondary data were extensively made use of.
Questionnaire was the major source of data used for the analysis of primary data collected tables, simple percentages and absolute numbers were the tools to analyses the data collected for study.
Several findings were made in the course of this study, prominent among which is that the major souses of organizational disharmony in higher institutions include the insensitivity of the management to works demand, nonpayment and irregular payment and non- implementation of welfare policies or programmes of the workers. Several recommendations were also made by the researchers among which is that such the government and the government and the management of the institution should avoid bring insensitive to the genuine demand of the workers, as this will not only help demands of the working as this will not only help to motivate the worker but will at the same reduce the possibility of being a potential source of organisational conflict.
Finally, for a successful research work to be carried out, this study was divided into five chapters. Each of the five chapters was exhaustively treated in the main text.
CHAPTER ONE
INTRODUCTION
1.1 GENERAL BACK GROUND TO THE SUBJECT MATTER
In every society, the desire to solve the physiological and other needs of man have compelled people to form groups, corporate bodies or organizations with the intent to achieve this aim. This is what in the contemporary times, there is the presence of organizations such as markets churches, public service, educational institutions, transport service and the likes. All these and more different aim.
According to worsley (1977.305) “organisation are bodies persisting overtime, which are specifically set up to achieve specific aim” He went further to explain that political parties churches, public service, educational institutions etc are all organizations where people work for a livelihood. Some organizations have existed to facilitate production of goods, while some others do exist to render service in order to better the conditions of man. The man in our contemporary world is shape more and more by organizations which he has little or no control and coupled with the fact that because of various developments in the world we are living in what has been known as organization society people by man.
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