HUMAN RELATIONS SKILLS REQUIRED OF OFFICE TECHNOLOGY AND MANAGEMENT GRADUATES IN BUSINESS ORGANIZATION
ABSTRACT
This study examined human relations skills required of office technology and management graduates in business organization with special reference to MB white company, Australia. Specifically, the study examine the various human relations skills required in a business organization. The study also find out the impact of human relations skills on office technology and management graduates in a business organization. The study further investigate the challenges of office technology and management graduates in having human relations skills. Lastly, the study recommend ways of improving human relations skills of office technology and management graduates in a business organization. A total of 30 responses were validated from the survey. From the responses obtained and analyzed, the findings revealed that the various human relations skills required in a business organization giving positive feedback to employees being sensitive to their individual needs and showing a willingness to empower subordinates. Also, the impact of human relations skills on office technology and management graduates is that It brings about job satisfaction improve communication and collaboration amongst employee groups and teams in the workplace and It it brings about job retention. Furthermore, some of the the challenges of office technology and management graduates are evolving cyber security threats digital transformation and outsourcing. Lastly, some of the recommended ways of improving human relations skills of office technology and management is to cultivate a positive outlook, control your emotions and practice active listening. The study thereby recommends that office technology and management graduates in a business organization should attend lectures, seminar, conferences and workshops relating to human relations in order to know what good human relations entails. Also, human relations and communication skills should be emphasized at different levels of training both at the pre-service and in service training of OTM graduate workers in order to endow them with relevant skills they are expected to have in their workplaces. Lastly, the OTM graduates should be made to imbibe the habit of reading journals, attending to workshops and seminars to improve on their skills so as to be effective and efficient in the operations of modern offices.
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
Human relation skills required of an office technology graduate have been studied with particular reference to office technology and management graduates in business organization in MB white company. The basic concept of the office technology graduates and human relations were considered along with duties, responsibilities, and attributes of an office worker. Information relates to the study was acquired through questionnaires. An analysis showed that underlying factors. An analysis showed motivation and empathy also affect the efficiency and entire skills of an office technology graduate in business organization. The result emphasized the need to train an office technology graduate have mutual dealing, harmonious relationship and the need to be abreast with technology changes regarding office practice.
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