CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF STUDY
Virtually all software used in enterprises today has the same goal which is supporting business processes. Some processes are entirely automated, relying solely on communication among applications, others probably rely on people to initiate the process, approve documents the process uses and resolve any exceptional situations that arise like incomplete information. In either case, it’s often possible to specify a discrete series of steps known as workflow that describe the activities of the people and software involved in the process. Once this workflow has been defined, an application can be built around that definition to support the business process.
An office management is a set of activities organized hierarchically in a tree structure. An office management consists of a sequence of connected steps. It is a depiction of a sequence of operations, declared as work of a person, a group of persons, an organization of staff, or one or more simple or complex mechanisms. Office management may be seen as any abstraction of real work, segregated in work share, work split or other types of ordering. For control purposes, it may be a view on real work under a chosen aspect, thus serving as a virtual representation of actual work. The flow being described often refers to a document that is being transferred from one step to another.
An office management system is a model to represent real work for further assessment, e.g. for describing a reliably repeatable sequence of operations. More abstractly, an office management is a pattern of activity enabled by a systematic organization of resources, defined roles and mass, energy and information flow, into a work process that can be documented and learned. Offices are designed to achieve processing intents of some sort, such as physical transformation, service provision, or information processing.
Office management concepts are closely related to other concepts used to describe organizational structure, such as silos, functions, teams, projects, policies and hierarchies. Office management may be viewed as one primitive building block of organizations.
The term office management is used in computer programming to capture and develop human-to-machine interaction. An office management software aims to provide end users with an easier way to orchestrate or describe complex processing of data in a visual form, much like flow charts but without the need to understand computers or programming.
An activity represents an action in an office. It can be a complete activity that consists of several child activities. An activity can be sequential which means that the order of its action is specified at design time or the activity can be event driven which means that the order of its action is determined at run time in response to external events.
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