ABSTRACT
This project examine Reference and Information Services in State Teaching Hospital medical libraries in the South East Nigeria with a view to finding out the extent of services provided to users, problems that hinder effective reference and information services. It also proposes strategies that would help to improve these services in the libraries. To achieve the objectives, six (6) research questions were drawn to guide the study. The design of the study is descriptive survey. A total of one hundred and eighty six (186) respondents were randomly selected for the study. A 96 items questionnaire, oral interview and an observation checklist were the instruments used to collect data which were presented in tables and analyzed using frequencies, percentages and the mean. Findings reveal availability of reference and information services, dissatisfaction with reference collections and services provided in these libraries, also the study further reveal that poor infrastructure, outdated materials, online catalogue and ICT facilities were not available for reference and information services. To redress the situation, the researcher makes recommendations improvement in funding as well as provision and application of ICT facilities in reference services.
TABLE OF CONTENTS
Title Page ii
Approval Page iii
Certification Page iv
Dedication v
Acknowledgement vi
Abstract vii
Table of Content viii
List of Tables xii
CHAPTER ONE: INTRODUCTION
Background of the Study 1
Statement of the Problem 11
Purpose of the Study 12
Research Questions 13
Significance of the Study 14
Scope of the Study 15
CHAPTER TWO: REVIEW OF LITERATURE
A) Conceptual Framework 16
Concept of Reference and Information Services 18
Reference Service Standards 27
Theory of Reference Service 29
Reference and Information Services provided in libraries 32
Resources for Enhancing Reference and Information Services 38
Methods of Reference and Information Services Delivery and
Assessment 45
User’s Perception and Satisfaction with Reference and Information
Services 54
Reference and Information Services in Teaching Hospital
Libraries 61
Challenges Facing Reference and Information Services 68
Strategies for Enhancing Reference and Information Services 76
B) Review of Related Empirical Studies 84
C) Summary of Literature Review 90
CHAPTER THREE: RESEARCH METHOD
Design of the study 93
Area of the Study 93
Population of the Study 94
Sample and Sampling Technique 95
Instrument of Data Collection 95
Validation of Instrument 98
Method of Data Collection 99
Method of Data Analysis 99
CHAPTER FOUR: PRESENTATION AND ANALYSIS OF DATA
Research Question One 100
Research Question Two 102
Research Question Three 103
Research Question Four 105
Research Question Five 107
Research Question Six 109
Summary of Findings 110
CHAPTER FIVE: DISCUSSION OF FINDINGS, RECOMMENDATION AND CONCLUSION
Discussion of Findings 112
Implication of Study 121
Recommendations 122
Limitations of the Study 124
Suggestion for Further Research 124
Conclusion 125
References 127
APPENDICES
Appendix A: Assessment of Reference and Information Services of
State Teaching Hospital Medical Libraries in South East Nigeria
Questionnaire for librarian and medical professional. 142
Appendix B: Population of Reference Librarian|/Staff and
Reference Users according to State Teaching Hospital Medical Libraries. 150
Appendix C: Distribution and return of questionnaire according to
State Teaching Hospital Medical Libraries. 151
Appendix D: Interview Questions for Reference Librarian in these
State Teaching Hospital Medical Libraries. 152
Appendix E: Observation check lists on Reference and Information
Resources and services available in these state Teaching Hospital Medical Libraries. 153
LIST OF TABLES
Tables Pages
Medical libraries 100
these Medical libraries 102
Information Services in these Medical libraries 103
Information Services in these Medical libraries 105
Information Services in these Medical libraries 107
Information Services in these Medical libraries 109
CHAPTER ONE
INTRODUCTION
Background of the Study
Medical libraries can play a critical role in medical education and provide a balanced perspective on medical issues. In addition, a variety of services have been developed to improve information delivery. Information providers are convinced that medical libraries are useful; however, this is not enough. (Adio, Akewukere and Ibitoye 2007) Medical library also known as health library is designed to assist physicians, health professionals, students, patients, consumers and medical researchers in finding health and scientific information to improve, update, assess or evaluate health care. Medical libraries are typically found in hospitals, medical schools, private industry and in medical or health associations. To become accredited, every Nigerian college of medicine, nursing, dentistry, pharmacy, veterinary medicine or public health is required to have a health or medical library appropriate to the needs of the school, as specified by an accrediting body, such as Nigerian Medical and Dental Council of Nigeria’s standards. These accreditation standards include having qualified library staff on hand to answer reference questions, and provide training in using electronic resources. Some academic medical libraries are located in the same building as the general undergraduate library but most are located near or in the medical college or faculty. (Wikipedia 2010)
Federal and State University Teaching Hospitals in Nigeria were established to provide the best possible health care delivery to Nigerians in general and to those in its catchments areas in particular. Ogunbode (2005) indicates that the philosophy is simple: “to produce health professionals who are responsive to the needs of the community they serve.” The objectives of the medical library are inevitably tied to the objectives of its parent institution. Roach and Addington as quoted by Garfield (1985) make it clear that, “Medical libraries are established to provide services and information resources to support and advance the mission to patient care, research and bio-medical education for health institutions.” The library’s position within an organization is therefore strategic and pivotal. It is key to the success and indeed to the very existence of an enterprise. Abels, Gogdil, and Zach (2002) state that in their research, “it is no over statement to say that whatever may be the future, the services of information provision will continue to be an essential instrument of human welfare.” Likewise, Margetson (2002) recognizes the importance of dynamic access to information. In the Nigerian health sector, there is an urgent improve library resources and managerial effectiveness. Medical libraries are established to meet health information needs. (Adio, Akewukere and Ibitoye 2007). These cover a broad area of life.
De Gennaro (1984) predicted correctly that, “there is the need to evaluate medical libraries, because in no distant time, the excellence and usefulness of a library will be measured not only by the state and quality of its collections, but also by the range of resources that its staff are able to deliver to users by conventional and electronic means from a growing variety of services. Users will no longer ask what the library has, but what it can provide.”
Medical library roles are enumerated by Walzer, Stott, and Sutton cited in Adio, Akewukere and Ibitoye (2007) as follows:
1) Provision of current information to users in a quick and cost effective manner
2) Provision of balanced perspective on medical issues
3) Provision of alternatives to formal learning in form of material support for
continuing medical education
4) Provision of value services, which improves information delivery
5) Dissemination of health information and promotion of healthy lifestyles
6) Satisfying the health information needs of the community
7) Locating and assisting in the development of relevant information or materials
8) Pairing information outreach with other activities in which the populations already
engaged e.g. workshops, conferences, community events etc and
9) Integrating health information into ongoing programmes of the target population in
the community, thereby empowering members of the health community
Reference and information service exist in libraries because the many means of access to information in library collections are complex and are not intuitively self evident to users. To mediate between all library users, information needs and the information resources of the library, libraries offer reference and information services. The dual concept of reference and information service is a relatively new one. Although information service-meaning the provision of specific facts and information to library users, has always been implicit in reference service, libraries initially offered reference service for didactic reasons as a fact of their broad educational role. The purpose of reference service is to help a library clientele to use its collections and external resources effectively to meet their information needs. The distinguishing features of reference service include a staff designated to provide the service, a collection of reference works accessible to the public in an area the set aside for the provision of the service, adequate guides to the library’s resources such as a classification scheme, a catalogue, and indexes and a high degree of interaction between the staff and clientele (Retting, 1993).
According to Clark cited in Ruteyan and Akporhonor (2007) direct reference service is personal assistance to individual seekers of information. Indirect reference service consist of behind – the scene activities including selection, acquisition, processing and administration of reference section. Also Ugwuanyi cited in Ruteyan and Akporhonor (2007) defines reference services as “the personal assistance given to the user in finding specific information” whether direct or indirect. Bunge and Bopp (2001) categorized reference service into three broad groups which are as follows:
Reference services are accorded great importance in libraries. They entail assisting library users to find the required library resources. Reference service is referred to as one of the most professional aspects of the librarian’s responsibilities, which every prospective librarian must properly grasp (Chowdbury, 2001).
In this study reference service is defined as the ability of reference librarian to strive within and outside available resources to provide answers to reference questions or queries. Reference and information services offered in the libraries include selective dissemination of information (SDI), users’ instruction services, photocopying services, Indexing and Abstracting services. The resources of these reference and information services include Encyclopedia, Bibliographies, online services, Biographic, Almanacs, Maps, Dictionaries and Manual. However the method of rendering these services in medical libraries are answering ready made questions, Email, Telephone, Internet, Inter library loan, verification, selective dissemination of information (SDI), Database services and library instruction programme.
Information has been a strategic resource that is very critical to all levels, sectors and endeavors of the society including every type of development. It has played a leading role in the development and modernization of human society. Information is defined as embodying interrelated or structured data which are required to enable one to act knowledgably as well as take appropriate decision in any given setting. (Aguolu 1989). Akonobi (1990) defined information as man’s related knowledge in all resources which will help users to make rational decisions. It is a data of value in planning and execution of programs.
Information service according to working paper on community information of library association (1980) defines it as services which are designed to assist individuals and groups with their daily problems, through the provision of information or by putting them in touch with a helping agency. These services concentrate on the needs of the lower social groups because they lack access to other sources of assistance. Also Adeyemi (1991) defines information service as products of information systems. He further stresses that those information systems is a set of resources-men, materials and procedures designed to attain information goals within a particular social economic environment which produce and utilize the systems as a tool for development.
Debowski (2003) opined that information services are aimed at achieving six key outcomes.
Assessment has always been a critical component of managing reference and information services, According to Kizlik (2011) Assessment is a process by which information is obtained relative to some known objective or goal. Assessment is a broad term that includes testing. Assessment of service in any organization is done in order to find out whether or not they are meeting the desired goals and
Terms of Use: This is an academic paper. Students should NOT copy our materials word to word, as we DO NOT encourage Plagiarism. Only use as a guide in developing your original research work. Thanks.
Disclaimer: All undertaking works, records, and reports posted on this website, eprojectguide.com are the property/copyright of their individual proprietors. They are for research reference/direction purposes and the works are publicly supported. Do not present another person’s work as your own to maintain a strategic distance from counterfeiting its results. Use it as a guide and not duplicate the work in exactly the same words (verbatim). eprojectguide.com is a vault of exploration works simply like academia.edu, researchgate.net, scribd.com, docsity.com, course hero, and numerous different stages where clients transfer works. The paid membership on eprojectguide.com is a method by which the site is kept up to help Open Education. In the event that you see your work posted here, and you need it to be eliminated/credited, it would be ideal if you call us on +2348064699975 or send us a mail along with the web address linked to the work, to eprojectguide@gmail.com. We will answer to and honor each solicitation. Kindly note notification it might take up to 24 – 48 hours to handle your solicitation.