Background of the Study
The act of Communication is the most important of all human activities. Is a fact that all human activities are interdependent on one another socially, economically, culturally and politically. No human being can live in isolation, that is to say human being must pass on and also receive information in every activities that must be done. Communication is one of the fundamental functions of the office and process which is essential to all forms of business. It is the means of conveying information from one person to another, which can be through Telephone, post office, Teleprinter, Mobile phone, Messenger services, Computer and many other means. Communication is done in order to pass or receive information, ideas and knowledge from one person to another.
During the past few decades there have been development and improvement in office communication system. This makes the work of today’s trained secretaries to be easier.
Azuka (1990), states that the word Secretary is taken from the Latin word “Secretariesâ€. This means that the Secretary is the ability to keep information or knowledge away from others. But in your own views a secretary is the keeper of secret.
Little (1976), defines Communication as “the process by which information is passed between individuals and organization by means of previously agree symbols such as words, fiscal grimaces, gestures, postures, pictorial or usual display etc.
1.2 Statement of the Problem
The Advent of modern communication facilities has spured up radical changes in the secretarial profession. These changes have been characterized by new methods of doing this, with emphasis on Information and Communication Technology (ICT).
According to Ali and Akinbi (1995), technology is an alteration in the life of an equipment, character, knowledge and method of doing things. The impact of these modern communication facilities this resulted into the acquisition of the needed competencies by secretaries, to effectively and efficiently operates these facilities in order to be relevant in the world of Labour. This is because, prior to this time, the communication facilities obtainable in the office were; Analog, Telephone, the manual typewriter, Teleprinter, Duplicating machine, reprographic machines etc.
Today Modern Communication facilities which include, computer, internet, mobile phones, fax machine, telegram etc. have replaced the persons existing ones. This had also created another impetus on the secretary, as there is an improvement in the way/she discharge his/her duties. However, the impact of modern communication gadget on the organization goals, have not been properly felt for instance the says in some organization are not still efficient even though there gadget. The problems of modern facilities seem to care a problem for instance some says it must undergo many loose of their job.
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