OCCUPATIONAL CHANGES AND THE ADVERSE EFFECTS ON THE SECRETARY (A CASE STUDY OF SOME SELECTED ESTABLISHMENT IN ENUGU URBAN)

ABSTRACT

The study examined the problems encountered by secretaries in some selected banks in Enugu metropolis A total of eighty-eight questionnaires were administered to eighty-eight secretaries in these banks. After the analysis, the researcher made some findings with respect to the sample population studied.

That secretaries are not paid the same salary grade level as their counterparts in other profession

That secretaries are not allowed to make use of their initiatives in carrying out their duties.

That secretaries do not enjoy training opportunities etc.

It was also fund out that the likely effects of these problems includes: Low productivity, poor quality jobs, lack of job satisfaction and so on.

Some recommendations were made on what could be done so as to enhance the prospects of these secretaries. In  the light pf the above, it was recommended that the secretary’s duties and responsibilities be matched with their qualifications and training.

It was also recommended that adequate salaries, job satisfaction, job enrichment programmes and opportunities for retaining, seminars, conferences and professional membership be provided for them so as to enhance their job satisfaction, espirit de corps, rapport and word performance.

LIST OF TABLE

Table 1                        Sample distribution

Table 2                        Response to question one

Table 3                        Response to question item two

Table 4                        Response to question item three

Table 5                        Response to question item four

Table 6                        Response to question item five

Table 7                        Response to question item six

Table 8                        Response to question item seven

Table 9                        Response to question item eight

Table 10                      Response to question item nine

Table 11                      Response to question item ten.

Table 12                      Response to question two

Table 13                      Response to question item eleven

Table 14                      Response to question item twelve

Table 15                      Response to question item thirteen

Table 16                      Response to question item fourteen

Table 17                      Response to question item fifteen

Table 18                      Response to question item sixteen

Table 19                      Response to question item seventeen

Table 20                      Response to question item eighteen

Table 21                      Response to question item three

Table 22                      Response to question item twenty

Table 23                      Response to question item twenty one

Table 24                      Response to question item twenty two

Table 25                      Response to question item twenty three

Table 26                      Response to question item twenty four

Table 27                      Response to question item twenty five

Table 28                      Response to question item twenty six

Table 29                      Response to question item twenty seven

Table 30                      Response to question item twenty eight

TABLE OF CONTENT

CHAPTER ONE

INTRODUCTION

1.1              Background of the study

1.2              Statement of the problem

1.3              Purpose of the study

1.4              Research questions

1.5              Significance of the study

1.6              Delimitation of the study

1.7              Definition of terms

CHAPTER TWO

LITERATURE REVIEW

2.1              Brief history of the secretarial profession.

2.2              Definition of the word “secretary”

2.3              Categories of secretary

2.4              Attributes of a secretary

2.5              Problems of secretarial personnel

2.6              Occupational changes and its effects on secretary

2.7              Summary of literature review

CHAPTER THREE

RESEARCH DESIGN AND METHODOLOGY

3.1              Areas of study

3.2              Population of the study

3.3              Sample size

3.4              Method of investigation

3.5              The research instrument used

3.6              Validity of the instrument used

3.7              Method of administration and collection of questionnaires

3.8              Method of data analysis.

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

4.1              Relevance of responses to the research questions

4.2              Interpretation of data

4.3              Discussion of findings

CHAPTER FIVE

SUMMARY, RECOMMENDATION AND CONCLUSIONS

5.1              Summary of findings

5.2              Recommendations

5.3              Conclusions

5.4              Limitation of the study

5.5              Areas of further research

Reference

Appendix”

1: Transmittal letter

2: Questionnaire.

OCCUPATIONAL CHANGES AND THE ADVERSE EFFECTS ON THE SECRETARY (A CASE STUDY OF SOME SELECTED ESTABLISHMENT IN ENUGU URBAN)