This research project tends to scrutinize the effect of frustration on Nigerian Secretaries. This is because Nigerian Coal Corporation Enugu faces some problems like denial of qualified privileges like pay rat and office working facilities.
To test the fact, four hypothesis were drown.
(1) managers as well as workers can cause frustration
(2) Frustration can decline productivity
(3) A frustrated secretary is a corrupt worker
(4) Frustration always lead to aggression.
The hypothesis were tested based on responses from the respondents vide the questionnaire.
Therefore personal recommendations were made like training the secretaries very well, provision of facilities, re-creational activity, paying as and when due and others to avoid frustration.
TABLE OF CONTENT
CHAPTER ONE
Introduction
1.1 Background of the study
1.2 Statement of the purpose
1.3 Purpose of the study
1.4 Scope of the study
1.5 Significance of the study
1.6 Research questions
1.7 Hypothesis
CHAPTER TWO
2.1 Literature review
2.2 Who is a secretary and what are his roles
2.3 The meaning of frustration
2.4 Causes of frustration
2.5 The effect of frustration
2.6 Summary of the chapter
CHAPTER THREE
3.1 research design
3.2 area of the study
3.3 population of the study
3.4 sample and sample procedure
3.5 instrument for data collection
3.6 validation of research instrument
3.7 reliability of research instrument
3.8 method of administration of the research instrument
3.9 methodology analysis
CHAPTER FOUR
Data presentation and analysis
4.1 Determination of sample questionnaire
4.2 Presentation of data
4.3 Analysis of data
CHAPTER FIVE
Findings, implications, recommendation, conclusion and limitations.
5.1 Findings
5.2 Implication
5.3 Recommendation
5.4 Conclusion
5.5 Limitation.
Appendix
Questionnaire
Bibliography
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