This is the final report for a two part project. Theoretical and empirical work was conducted on the topic of the role of “mental model,” or how-it-works information, in learning to operate equipment. A general conclusion is that high-quality training on specific procedures is generally superior to training limited to system knowledge, which was relatively difficult to learn and to apply. Additional work was also done on learning procedures from text, which further extended production-system models as an account of procedural learning. The second part of the project was further work on a computer-based aid for comprehensible writing of technical materials. Applications of the project work and various problems encountered are summarized.
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