CHAPTER ONE
INTRODUCTION
1.1
BACKGROUND OF THE STUDY
Conflict is inevitable in every
society as well as organization. It occurs within groups, individuals,
organization, and government and even among family members. Conflict between
groups or organization. Potentially improves team dynamism (Mary Ann, 2000).
Conflict management skills is necessary for management of conflict in any
organization. For nay organization to be
effective and efficient performing its activities. Here is the need for mutual
co-existence and understanding member of the organization. However, conflict
within an organization can emerged as a result of individuals, difference,
ambitions or from villainy between sub-groups or factions (Dennis, 2006).
Conflict is generated from
emotion and frustration and has a detrimental impact on group or organizational
outcomes ie information processing ability. Cognitive function of group
members, attribution of group member behavior group loyalty. Work group
commitment intent to stay in the present organization and job satisfaction
(Jameson,2007).
Organization conflict is a state
of discord caused by the actual or perceived opposition of needs, value and
interests between people working together. Conflict takes many forms in
organization there is the inevitable clash between formal authority and power
and those individual and group. Affected most organizational conflict are as a
result of agitation by workers unions for improve condition of service and
other welfare packages. In the recent past organize labour, government and
owners of enterprise have been
constraint with the problem of industrial conflict, hence conflict resolution
as activities of industrial relation become very necessary following the
disagreement between workers and management repetition (employer and employee)
on the matter pertaining to either policy formulation on the welfare of workers in an organization or workers
participation in decision making process on matters that boarders on their
interest and welfare.
Jornab (2007), urges that
agitation by worker unioun for improved condition of service and other welfare
package are almost not in consonance with the interest and expectation of
employers the very foundation of industrial conflicts. Hence, the need to
examine conflict resolution as a tool for effective management in an
organization.
1.2
STATEMENT OF THE PROBLEM
Productivity in most
organization have comparatively taken a nosedive sequence to frequent industrial
conflict, the frequent agitation by workers for improved working condition and
workers interest and right. Hence optimal productivity has been hampered
because of frequent industrial conflict as such many organizations has restored
to different means of resolving such conflict because of its intended negative
consequences such as down toll, which will affect sales, production decline,
patronage and profit margin
1.3
OBJECTIVES OF THE STUDY
The objectives of the study are
as follows:
1.
To
identify the causes of conflict of conflict in an organization
2.
To
examine the relevance of effective conflict management in an organization
3.
To
examine the criteria for effective conflict resolution in an organization
4.
To
investigate the impact of conflict on organization performance
5.
To
proffer possible solutions to conflict in an organization
1.4
RESEARCH QUESTIONS
The
research questions that will guide the study are:
1.
What
are the causes of conflict in an organization?
2.
What
is the relevance of effective conflict management in an organization?
3.
What
are the criteria for effective conflict resolution in an organization
4.
What
impact does conflict has on organization performance
5.
What
are the possible solutions to conflict in an organization
1.5
HYPOTHESES
1.
There
are no causes of conflict in an organization
2.
Conflict
management is not relevant in an organization
3.
There
are no criteria for effective conflict resolution in an organization
4.
Conflict
does not have any impact on organization
performance
5.
There
are no possible solutions to the problem of conflict in an organization
1.6
SIGNIFICANCE OF THE STUDY
The study will be beneficial to
cooperate organization as they utilize the finding in policy formulation
regarding conflict management in their organization. The study will add to
existing knowledge on conflict resolution and would be useful reference
materials to individuals, students as well as scholars who may wish to
undertake a similar research.
Most importantly, the study will
go a long way in putting an end to unnecessary unrest in the corporate and will
enhance productivity, peaceful co-existence between management and employee
which will have positive impact on sales, profit, management and maximum
enhancement of labour. The research will also serve as a reference point to
further research work.
1.7
SCOPE OF THE STUDY
The study cover the examination
of conflict resolution as a tool for effective management in organization. To
this end the study will identify the criteria for effective conflict resolution
as well as the relevance of effective management system in an organization. The
study will equally identify the causes of conflict in organization and would
proffer solutions to such problems.
1.8
LIMITATIONS OF THE STUDY
For the fact that this study is
restricted to Sona System Association Business Management Limited (SSABML) it
is not certain if the same result would be obtained if the survey is done on a
different area for the fact that the questionnaire as well as the survey design
are used as the instrument and the research design respectfully. It is not
certain if other kind of instruments as well as research design could yield the
same result.
Other limitations arise from the
uncooperative attitude of respondents as well as their non-challant attitude.
This affected the validity of their response. As such incoming students as well
as individual who may wish to conduct a further research should take this into
cognizance.
1.9
DEFINITION OF TERMS
Conflict:
This is a process in which one party that it
interest is being opposed or negatively affected by another party.
Management:
Management is
the act of getting things done through people.
Conflict
Management: Is
a communication process in an organization that a solution when conflict arise
Organization:
This is a
framework for getting thing done.
Strike: This is temporary withdrawal or
withholding of labour power with the hope of raising its price by improving the
payment of wages and other condition of employment .
Lockout:
This refer to
management refusal to allow employees to work.
Trade
Union: This is
a combination of workers or employers association form for the main purpose of
regulating the term and conditions of employment of workers.
Production:
This is the
process of transforming resources such as raw materials, labour and capital
goods into finished product and services.
SSABML:
This is an
acronym for Sona System Association Business Management Limited
Terms of Use: This is an academic paper. Students should NOT copy our materials word to word, as we DO NOT encourage Plagiarism. Only use as a guide in developing your original research work. Thanks.
Disclaimer: All undertaking works, records, and reports posted on this website, eprojectguide.com are the property/copyright of their individual proprietors. They are for research reference/direction purposes and the works are publicly supported. Do not present another person’s work as your own to maintain a strategic distance from counterfeiting its results. Use it as a guide and not duplicate the work in exactly the same words (verbatim). eprojectguide.com is a vault of exploration works simply like academia.edu, researchgate.net, scribd.com, docsity.com, course hero, and numerous different stages where clients transfer works. The paid membership on eprojectguide.com is a method by which the site is kept up to help Open Education. In the event that you see your work posted here, and you need it to be eliminated/credited, it would be ideal if you call us on +2348064699975 or send us a mail along with the web address linked to the work, to eprojectguide@gmail.com. We will answer to and honor each solicitation. Kindly note notification it might take up to 24 – 48 hours to handle your solicitation.